travelnow.com charged us for a cancellation that they cofirmed in an e-mail which had been booked with them three hours prior. We also made a phone call to their customer care number and was told 'not to worry about it' since the booking had been made only hours beforehand.
they say they have no record of the call but we have the confirmation number which they agree is their number but conclude that it will not be honored. I am hoping the Clarion hotel in MD (where we booked) will kick them off the ability to reserve list. I will not pay for a fraudulent charge.
Do not use them, it's a scam.